Privacy Policy

This Privacy Policy explains how ℎ𝑒𝑒𝑏𝑓™, operated by Guangzhou Qingfeng Technology Co., Ltd., collects, uses, shares and protects personal information when you visit heebf.com, place an order, communicate with customer service or otherwise use our online store.

Information We Collect

Depending on how you interact with our store, we may collect:

• Name, email address and telephone number.
• Billing address and delivery address.
• Order, transaction and payment-status information.
• Customer service messages and supporting photographs.
• Account information where account features are available.
• Device, browser, IP address and website-usage information.
• Cookie, analytics and similar technology information.

How We Collect Information

We may collect information directly from you, automatically through your use of the website, and from service providers involved in operating our online store.

How We Use Personal Information

Personal information may be used to:

• Operate and maintain the online store.
• Process payments and customer orders.
• Prepare, fulfill and deliver purchases.
• Provide order and tracking updates.
• Handle cancellations, returns and refunds.
• Respond to customer service requests.
• Prevent fraud, misuse and security incidents.
• Improve our website and customer experience.
• Comply with applicable legal obligations.
• Provide marketing communications where permitted.

Shopify and Service Providers

Our online store is powered by Shopify. Information may be processed by Shopify and by service providers supporting payment processing, order fulfillment, shipping, hosting, analytics, marketing, fraud prevention and customer service.

These providers may process information in countries or regions other than your own, subject to applicable legal safeguards.

Payment Information

Payment transactions are processed through the payment services available during checkout. Depending on the payment method selected, payment information may be provided directly to the relevant payment provider or financial institution.

ℎ𝑒𝑒𝑏𝑓™ does not ask customers to send complete payment card details through ordinary customer service email.

Cookies and Similar Technologies

Our store and supporting providers may use cookies, pixels and similar technologies for essential store functionality, security, preferences, analytics and permitted advertising.

Available cookie choices may depend on your location, browser and the consent controls displayed on the website.

Information Sharing

We may share information with service providers where reasonably necessary to operate the store, process payments, fulfill orders, arrange delivery, provide customer support, prevent fraud and comply with applicable law.

We may also disclose information where required by legal process or in connection with a legitimate business transaction.

Data Retention

We retain personal information for as long as reasonably necessary for order administration, customer service, recordkeeping, security, dispute resolution and legal compliance.

Information Security

We use reasonable administrative and technical safeguards intended to protect personal information. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion of eligible information.
• Obtain a copy of certain personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing relies on consent.
• Opt out of eligible marketing communications.

Requests may require identity verification and may be subject to exceptions permitted by law.

Children’s Privacy

Our online store is not directed toward children, and we do not knowingly collect personal information from children contrary to applicable law.

Policy Updates

We may update this Privacy Policy to reflect changes to our services, operating practices or applicable requirements. The revised version and effective date will be posted on this page.