Return & Refund Policy

Return Eligibility

To qualify for a standard return, the product should generally be:

• Unused and undamaged.
• In substantially original condition.
• Returned with included parts and accessories.
• Returned with original packaging where reasonably possible.
• Accompanied by proof of purchase or information identifying the original order.

Non-Returnable Items

Where permitted by applicable law, the following items may not qualify for a standard return:

• Customized or personalized products.
• Gift cards or similar non-physical items.
• Products damaged through misuse or improper care.
• Products materially altered after delivery.
• Used products that cannot reasonably be returned for hygiene reasons.

Nothing in this policy limits consumer rights that cannot lawfully be excluded.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete or materially different from what you ordered, contact us as soon as reasonably possible.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the product.
• Photographs of the packaging where relevant.

Keep the affected product and its packaging while your request is being reviewed.

How to Start a Return

Email service@heebf.com with your order number, the product involved and the reason for your return request.

If your request is approved, we will provide the applicable return location and instructions.

Do not automatically return products to our registered business address. The registered address is not automatically the designated return warehouse. Unauthorized returns may be delayed or refused.

Return Shipping

For a standard change-of-mind return, the customer is normally responsible for return shipping unless applicable law requires otherwise.

If we confirm that an item arrived damaged, defective or incorrect, we will provide the appropriate remedy and applicable shipping instructions.

Exchanges

Exchange availability depends on the product, requested option, available stock and reason for the exchange. Contact customer service before returning an item for exchange.

Refund Review

We will notify you after the returned item or supporting evidence has been reviewed. A refund may be refused if the product does not meet the return requirements, subject to applicable consumer law.

Refund Method and Timing

Approved refunds are issued to the original payment method where applicable.

After ℎ𝑒𝑒𝑏𝑓™ processes an approved refund, the bank, card issuer or payment provider generally needs 5–10 business days to post the funds.

Original shipping charges are not refundable unless required by law or the return results from our confirmed error.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation cannot be guaranteed after processing, fulfillment or shipment preparation begins.