ℎ𝑒𝑒𝑏𝑓™ Delivery

Shipping Policy

Clear information about order processing, estimated transit time, tracking and delivery.

Estimated Delivery Timeline

Order processing: 1–3 business days.
Estimated transit after dispatch: 7–15 business days.
Total estimated delivery time: approximately 8–18 business days.

Order Processing

After an order is submitted, it may undergo order confirmation, payment verification and shipment preparation.

Orders are normally processed within 1–3 business days. Weekends, public holidays, high order volume or product availability may add additional processing time.

Processing time is separate from the time an order spends in transit after it has been handed to the shipping provider.

Shipping Destinations

Shipping availability depends on the destination, product and delivery services currently supported through our store. If delivery is available to your address, the applicable options will normally be displayed during checkout.

Shipping Charges

Any applicable shipping charge will be displayed during checkout before the order is submitted. Shipping charges may vary depending on the destination, products ordered, package size and available delivery service.

Promotional free-shipping offers may be subject to minimum-order requirements or other stated conditions.

Estimated Transit Time

Estimated transit time is generally 7–15 business days after dispatch. Delivery estimates are not guaranteed arrival dates.

Weather, transportation disruptions, customs procedures, carrier operations, peak shopping periods and circumstances outside our reasonable control may affect delivery.

Tracking Information

Where tracking is available, tracking details will be provided after dispatch. Please allow time for the carrier’s system to register or update the shipment.

Address Accuracy

Customers are responsible for entering complete and accurate delivery information, including:

Recipient name.
Street address.
Apartment or unit number where applicable.
City, state or region.
Postal or ZIP code.
Country and contact information.

If you notice an error after ordering, contact us immediately. Address changes cannot be guaranteed once order processing or shipment has begun.

Split Shipments

An order may be sent in more than one package because of stock location, product size, availability or fulfillment arrangements. Packages may arrive at different times and have separate tracking numbers.

Customs, Duties and Taxes

International orders may be subject to customs processing, import duties, taxes or fees imposed by the destination country or local authorities.

Unless checkout expressly states otherwise, destination-imposed duties, taxes and customs charges are the customer’s responsibility.

Delivery Delays

If your shipment appears significantly delayed, contact customer service with your order number so we can review the available tracking information.

Missing or Undelivered Packages

If tracking shows that a package was delivered but you cannot locate it, first check the delivery area, household members, neighbors where appropriate and any location where the carrier may have left the package.

You may also need to contact the delivery provider. If the issue remains unresolved, contact us with your order number and delivery details.